Terms of business

The terms for website projects and related services from Jason Prickett, trading as South West Websites.

Last updated: 1 October 2026. These are my general terms. Your quote, proposal, confirming email or other written agreement for your project (your "project agreement") is part of our contract too. If your project agreement clearly says something different from these terms, the project agreement wins.

Who I work with

I mainly work for businesses, sole traders, organisations and clubs. If you are buying as a private individual rather than for a business (a "consumer"), you have legal rights under consumer law, such as the Consumer Rights Act 2015. Nothing in these terms takes those rights away.

Quotes and scope

Every project starts with a written quote, proposal or agreed list of what is included (the "scope"). The price is based on that scope. Anything outside it, such as extra pages, features, integrations or a substantial redesign, is discussed and priced before I start charging for it.

Payment

Unless your project agreement says otherwise, a standard one-off website build is paid in two halves: 50% before work begins and 50% before launch. Invoices are normally due within 14 days. I schedule work once any deposit has cleared, and I don't normally launch a website until the build has been paid for.

I am not VAT registered, so I don't add VAT. If that changes, I will tell you before it affects anything you pay.

Late or failed payments

If a payment fails or is overdue, I will normally get in touch and give you a fair chance to sort it out. While an account is overdue, I may pause new work that isn't essential. For business customers, I may also charge interest and recovery costs where the Late Payment of Commercial Debts (Interest) Act 1998 allows.

Your responsibilities

To keep the project moving, you agree to send the information, content and account access I ask for within a reasonable time, and to review work and give feedback or decisions when needed. If these arrive late, an estimated delivery or launch date may move.

You are also responsible for making sure the facts you give me are accurate and lawful. That includes business details, prices, claims about your products or services, and your own policies.

Content, images and licences

By sending me text, photos, artwork, logos, fonts or other material, you confirm you have permission to use it on your website. If I buy or source licensed material (such as stock photos or fonts) for your project, I will tell you about any restrictions on how it can be used.

Ownership and reusable code

Once your project is paid for in full, you have a permanent right to use the finished website, and the content, images and other material you supplied stay yours. Where practical, domains and third-party accounts are registered in your name or transferred to you.

If you leave South West Websites, I can provide a copy of the current production website and the client-specific project or source files reasonably needed for another competent developer to host and maintain the website I delivered.

A project may include general South West Websites tools, starter templates, components, libraries or code that I reuse across projects. I keep ownership of those reusable parts, but you can continue using the copy included as part of your finished website. Third-party software, fonts, images and other licensed material remain subject to their own licences.

Approval and launch

You will normally see the website privately before it goes live. Approving it means you are happy for that version to be published. It doesn't remove my responsibility for genuine faults in the work I supplied.

Launch support

Some packages include one, two or three months of launch support. That covers the website I delivered: fixing faults, answering handover questions and making sure it works as agreed. It is not the same as Managed Hosting or Website Care, which are separate services unless your package includes them or you buy them.

Hosting and ongoing care

Current prices: Managed Hosting is £150 per year, Website Care is £30 per month and Care & Grow is £50 per month. What each plan includes, billing, renewals, what "within reason" means, third-party services, cancelling and moving your site are all covered in the Hosting & Care terms.

Managed monthly websites

With the managed website option, you pay a £149 setup fee and then £50 per month for a minimum of 24 months (the "initial term"), unless your project agreement says otherwise. This covers the agreed Business website and Website Care for those 24 months. If you end the agreement early, you may have to pay the remaining monthly fees if your project agreement says so. After 24 monthly payments, the website can be transferred to you. You can then stay on a care plan, move the site elsewhere or stop.

Founding client offer

If I confirm it in writing, the founding client offer gives you an Essentials website build (normally £375) and the first three months of Managed Hosting (worth £37.50 at the current annual price) free of charge. Extras such as ecommerce or Shopify are only included if we agree them separately.

You don't have to keep hosting with me after the free three months. If you choose to stay, Managed Hosting is currently £150 per year. You are also free to move the website to another provider.

Third-party services

Domains, email, online shop platforms, booking systems, payment providers and other outside services are run by other companies, under their own terms, prices and availability. Unless your quote clearly includes them, their subscription, transaction and renewal charges are paid separately and are not part of my fees.

I take reasonable care when setting up or connecting these services, but I don't control their uptime, prices, policies, decisions about your account or future changes.

Cancelling a project

If you cancel a project after work has started, you pay for the work reasonably done up to the date you cancel, plus any agreed third-party costs I have already paid and can't get back. I take what you have already paid off that total. If you have paid more than the total, I refund the difference.

If I can't finish a project and we can't agree a fair alternative, I will refund anything you have paid for work not yet done and, where practical, hand over the finished work in a usable form.

Moving your website

You are not locked in. You can move a finished website elsewhere once any outstanding invoices are paid, and once any minimum term on a managed monthly website has ended or been settled.

A normal handover can include the current production website files, the client-specific project or source files described above, your supplied content and assets, relevant SEO titles, descriptions and redirects, and reasonable notes about forms or other integrations. If I manage your domain, I will also help you transfer it.

Moving hosting is not always the same as changing website platform. If your new provider can host the existing website, it can normally be migrated without redesigning it. If you choose a different website platform or content management system such as Wix, WordPress or GoDaddy Website Builder, the site may need to be adapted or rebuilt within that system. That conversion or redevelopment is not included in a normal hosting handover and can be quoted separately by me or carried out by your new provider.

For hosted sites, cancellation, handover and any work beyond a normal transfer are covered in the Hosting & Care terms.

Portfolio

Unless you ask me not to, I may show your finished public website in my portfolio and marketing, and describe the work I did. I won't publish confidential information or anything from private systems without your agreement.

Google rankings and results

I build websites using recognised good practice for search and content, but I can't guarantee a particular Google ranking, number of enquiries, sales or other business result. Google and other platforms make their own decisions and change them over time.

Liability

"Liability" means what I would have to pay if something goes wrong because of my work.

Nothing in these terms limits my liability where the law doesn't allow it to be limited. That includes death or personal injury caused by negligence, and fraud or fraudulent misrepresentation.

For business clients, and only where the law allows and it is reasonable, the most I will pay for direct loss (loss that follows directly from the problem) is:

• for a project, the fees you paid for that project;
• for an ongoing service, the fees you paid for that service in the 12 months before the problem.

I am not responsible for losses caused only by third-party services, by content you supplied, or by changes someone else made that I had no control over.

Changes to these terms

I may update these terms. Updated terms can apply to new projects and to future service periods. They won't take away anything already agreed for a project or service period you have paid for. If a change significantly affects an ongoing service you pay for, I will give you reasonable notice.

Governing law

These terms and any contract with me are governed by the law of England and Wales. This doesn't remove any legal rights you have that can't be excluded.

Contact

Jason Prickett, trading as South West Websites, a sole trader based in Devon. jason@southwestwebsites.co.uk.